FAQ

Welcome to our FAQ page where you will find all of the answers to your frequently asked questions. Call 1-770-713-8219 to speak with a live agent.

1. Question: When should I receive  my device ? Answer : You will receive your device upon full payment of the device by fedex, ups or the US postal service. We will send you all of the tracking details along with activation instructions.

2. Question: Who do I make my monthly payments to ? Answer:  You can make your monthly phone payment via online or by calling 1-770-713-8219 Monday through Friday from 9:00 a.m. until 10 p.m. EST. You may click here to be redirected to our payment portal to make a payment 24/7. You may also pay via the carrier app if that option is available.

3. Question:  Can I bring my own device to switch providers Answer:  Yes you may bring your owne device you will need to provide us with the IMEI Number to check for comparability not all devices are compatible with some carriers if your device is locked to a specific carrier we can do an unlock for an additional fee please contact us at 770-713-8219 to get an IMEI check and or a blacklist report on the device.

4. Questuo: How do I know if the carrier offers coverage in my area ?  Answer : We can help you determine which carriers offer coverage in your area by calling us via phone at 770-713-8219 .

5. Question: What is your refund policy ?  Answer: MCW brands LLC allows for a seven day return for devices or other electronics that have been unopened, damaged and in its original condition. We do not refund after seven business days from the date of delivery.

6. Question: Dose your carriers require a credit check ?  Answer:  We do not require a credit check or deposit with some carriers or contract commitment.

7. Question:  How are your phone plans priced  Answer:  All plans priced are based on the carrier you select and data is charged according to usage. You may add international calling to your plan also.

8. Question:  Can I finance my device ? Answer :  You may finance your device if the option is available at the time of check out the company providing the installment plan will set up the installments upon approval and verification. Please call 1 770-713-8219 in the event you should need assistance.

9. Question: Dose your company offer device protection ? Answer :  Yes we offer device protection to get enrolled please click here or call or 770-713 8219. All devices will be covered by Bolt Device Protection.

10.  Question:  I need to activate my device ?  Answer:  You may activate your device by calling us at 1- 770-713-8219, if you are transferring your number from another carrier we will need your port our pin number from the carrier toi continue with the activation process or you may select a new phone number with enrolling in one of our monthly plans.

11. Question:  Dose your company offer other services ?   Answer:  We offer other services such as Home Internet services you will need to place an order for a modem from us to get services connected.

12. Question:  How do I contact your company ? Answer:  We can be reached by calling 1-770-713-8219 Monday Through Friday from 9:00 a.m. until 10:00 p.m. EST you may also fill out the contact us form and some one will return your call or email request with in 24 hours.

13. Qyestion:  Dose your company deliver equipment .  We deliver equipment by appointment only if you are with in a seventyfive mile radus of of home office locatiuon in Union City, GA. We will contact you and sechedule a time. We charge a delivery fee of $30.00 with in the first fifty miles after fity miles its a flat rate of $50.00. You may also book a time to get pick up instructions. 

14. Question; Where is your office located we are at 6354 Shannon Pkwy Union City GA, 30291 this addres is our call center all orders are placed online. We inspect all devices before delivery.